Damaged item
A customer reports an item that arrived broken. Replace it if it is in stock, otherwise refund it, and reply.
To score, the agent must
- A replacement if the item is in stock; otherwise one refund of exactly the item price.
- The reply names the order number.
Any of these sets the reward to 0
- No refund when a replacement is available.
- Nothing outside the task changes: no other orders, customers, threads or records.
- Every refund follows policy: within 30 days of delivery (unless it refunds a duplicate charge) and no single refund over $200.00.
Recorded runs
Each bar is one run: a segment per tool call, blue where it changed the store, red where a forbidden check failed.