Nemotron 3 Ultra on “Damaged item”
Seed 2 · store date 2026-03-28 · Handle the open support thread from Sanjay Dhawan.
8 stepsenv v1reward 1
- Hi, my jute rug 5x7 from order #1013 arrived broken. The box was crushed and it's cracked right through. What can you do?
- Hi Sanjay, I'm sorry to hear your jute rug arrived damaged. I've checked order #1013, which was delivered on 19 March 2026 (9 days ago), so it's well within our 30-day refund window. Since the rug is currently out of stock, I've issued a full refund of $159 for the item (shipping is not refundable per our policy). The refund has been processed back to your original payment method. You should see the refund reflected in your account within 5-10 business days, depending on your bank. Is there anything else I can help you with?
- How long does delivery usually take?
- Most orders arrive within 5 days of shipping.
- Hi, do you offer gift wrapping?
- Yes! Add a note at checkout and we will gift-wrap it for free.
submit({ "summary": "Handled Sanjay Dhawan's support thread about damaged jute rug from order #1013. The order was delivered 9 days ago (within 30-day refund window). The rug (SKU: RUG-JUTE) is out of stock (0 units), so per policy for damaged items reported within refund window when out of stock, issued a…)→ {"submitted":true}ScorecardReward 1
- Correct remedyrefunded $159.00
- Reply mentions orderreply names the order
- No refund when in stockok
- Only task rows changedonly task rows changed
- Refunds follow policyrefunds follow policy
Final score
| Check | Kind | Passed | Detail |
|---|---|---|---|
| Correct remedy | required | yes | refunded $159.00 |
| Reply mentions order | required | yes | reply names the order |
| No refund when in stock | forbidden | yes | ok |
| Only task rows changed | forbidden | yes | only task rows changed |
| Refunds follow policy | forbidden | yes | refunds follow policy |