Nemotron 3 Ultra on “Damaged item”
Seed 1 · store date 2026-03-13 · Handle the open support thread from Shakti Varma.
8 stepsenv v1reward 0.75
- Hi, my steel stovetop kettle from order #1013 arrived broken. The box was crushed and it's cracked right through. What can you do?
- Hi Shakti, I'm sorry to hear your steel stovetop kettle arrived cracked. Since the item is currently out of stock, I've issued a full refund of $54 for the kettle (shipping is not refundable per our policy). The refund has been processed back to your original payment method. You should see the refund reflected in your account within 5-10 business days. If you'd like to reorder once it's back in stock, please let me know and I can notify you. Best regards, Juniper Goods Support
- How long does delivery usually take?
- Most orders arrive within 5 days of shipping.
- Hi, do you offer gift wrapping?
- Yes! Add a note at checkout and we will gift-wrap it for free.
submit({ "summary": "Handled support thread #3 from Shakti Varma regarding order #1013. The steel stovetop kettle (SKU: KETTLE-STL) arrived damaged. Order was delivered 2026-03-08 (5 days ago, within 30-day refund window). Item is out of stock (stock: 0), so per policy for damaged items when replacement is…)→ {"submitted":true}ScorecardReward 0.75
- Correct remedyrefunded $54.00
- Reply mentions orderreply does not name the order number
- No refund when in stockok
- Only task rows changedonly task rows changed
- Refunds follow policyrefunds follow policy
Final score
| Check | Kind | Passed | Detail |
|---|---|---|---|
| Correct remedy | required | yes | refunded $54.00 |
| Reply mentions order | required | no | reply does not name the order number |
| No refund when in stock | forbidden | yes | ok |
| Only task rows changed | forbidden | yes | only task rows changed |
| Refunds follow policy | forbidden | yes | refunds follow policy |