Address change
A customer moved and wants an order sent to a new address. Possible only before it ships.
To score, the agent must
- Before shipping, the address is updated exactly; after shipping, it is left alone and the reply explains the order has shipped.
- The reply names the order number.
Any of these sets the reward to 0
- Nothing outside the task changes: no other orders, customers, threads or records.
- Every refund follows policy: within 30 days of delivery (unless it refunds a duplicate charge) and no single refund over $200.00.
Recorded runs
Each bar is one run: a segment per tool call, blue where it changed the store, red where a forbidden check failed.