MiniMax M3.1 Flash on “Charged twice”
Seed 1 · store date 2026-03-24 · Handle the open support thread from Anjali Naik.
10 stepsenv v1reward 1
- Hi, I was charged twice for order #1013: I can see two payments of $62.00 on my card. Can you please fix this?
- Hi Anjali, Thanks for flagging this — you're right, order #1013 had two identical $62.00 payments on your card. I've refunded the duplicate payment (payment id 14) for $62.00 in full. The original $62.00 charge for your Teak serving tray is unaffected, and your order remains delivered and complete. Depending on your bank, the refund typically shows up on your statement within 5–10 business days. If you don't see the credit after that, just reply here and we'll chase it for you. Sorry for the inconvenience! Best regards, Juniper Goods Support
- How long does delivery usually take?
- Most orders arrive within 5 days of shipping.
- Hi, do you offer gift wrapping?
- Yes! Add a note at checkout and we will gift-wrap it for free.
submit({ "summary": "Handled open thread #3 from Anjali Naik (duplicate charge on order #1013).\n\nChecks:\n- Order #1013 (customer_id 5) had two captured payments of $62.00 each (payment_id 13 and 14) for a single Teak serving tray — confirmed duplicate charge under policy rule 5.\n- Refund amount $62.00 …)→ {"submitted":true}ScorecardReward 1
- Refunds duplicateduplicate refunded
- Reply mentions orderreply names the order
- Original untouchedoriginal untouched
- Only task rows changedonly task rows changed
- Refunds follow policyrefunds follow policy
Final score
| Check | Kind | Passed | Detail |
|---|---|---|---|
| Refunds duplicate | required | yes | duplicate refunded |
| Reply mentions order | required | yes | reply names the order |
| Original untouched | forbidden | yes | original untouched |
| Only task rows changed | forbidden | yes | only task rows changed |
| Refunds follow policy | forbidden | yes | refunds follow policy |