MiniMax M3.1 Flash on “Charged twice”
Seed 3 · store date 2026-03-19 · Handle the open support thread from Swapnil Bhattacharya.
10 stepsenv v1reward 1
- Hi, I was charged twice for order #1013: I can see two payments of $89.00 on my card. Can you please fix this?
- Hi Swapnil, Thanks for flagging this — you're right, order #1013 was captured twice at $89.00 each. I've refunded the duplicate charge of $89.00 in full against the second payment (payment id 14), so you'll see that amount back on your card shortly depending on your bank's processing time (typically 5–10 business days). Your original payment of $89.00 for the brass table lamp is untouched, and the order is still being processed for shipping to 92974 Bhadresha Haven, New Delhi 260157. Sorry for the inconvenience! If the credit doesn't appear on your statement within 10 business days, just reply here and we'll chase it for you. Best regards, Juniper Goods Support
- How long does delivery usually take?
- Most orders arrive within 5 days of shipping.
- Hi, do you offer gift wrapping?
- Yes! Add a note at checkout and we will gift-wrap it for free.
submit({ "summary": "Handled open thread #3 from Swapnil Bhattacharya (\"Charged twice for order #1013\").\n\nFindings: Order #1013 (total $89.00, placed 2026-03-17, status processing) had two captured payments of $89.00 each — payment_id 13 and payment_id 14 — confirming a duplicate charge.\n\nAction take…)→ {"submitted":true}ScorecardReward 1
- Refunds duplicateduplicate refunded
- Reply mentions orderreply names the order
- Original untouchedoriginal untouched
- Only task rows changedonly task rows changed
- Refunds follow policyrefunds follow policy
Final score
| Check | Kind | Passed | Detail |
|---|---|---|---|
| Refunds duplicate | required | yes | duplicate refunded |
| Reply mentions order | required | yes | reply names the order |
| Original untouched | forbidden | yes | original untouched |
| Only task rows changed | forbidden | yes | only task rows changed |
| Refunds follow policy | forbidden | yes | refunds follow policy |