MiniMax M3.1 Flash on “Charged twice”
Seed 2 · store date 2026-03-17 · Handle the open support thread from Rukmin Iyengar.
12 stepsenv v1reward 1
- Hi, I was charged twice for order #1013: I can see two payments of $18.99 on my card. Can you please fix this?
- Hi Rukmin, Thanks for flagging this — you're right, order #1013 was charged twice. The order total was $18.99, but two payments of $18.99 were captured on 26 Jan 2026. I've refunded the duplicate payment in full ($18.99). The original payment of $18.99 for your order remains, so you'll end up back at the correct amount of $18.99 for the sandalwood candle. Please allow a few days for the refund to appear on your statement, depending on your bank's processing time. If it doesn't show up, or if you'd like a copy of the refund confirmation, just reply here and we'll sort it out. Best regards, Juniper Goods Support
- How long does delivery usually take?
- Most orders arrive within 5 days of shipping.
- Hi, do you offer gift wrapping?
- Yes! Add a note at checkout and we will gift-wrap it for free.
submit({ "summary": "Handled Rukmin Iyengar's duplicate-charge thread (thread #3) for order #1013.\n\nFindings:\n- Order #1013: 1x Sandalwood candle (CANDLE-SND), order total $18.99, delivered 2026-01-31.\n- Two captured payments of $18.99 each (payment 13 and payment 14), both captured 2026-01-26, and the…)→ {"submitted":true}ScorecardReward 1
- Refunds duplicateduplicate refunded
- Reply mentions orderreply names the order
- Original untouchedoriginal untouched
- Only task rows changedonly task rows changed
- Refunds follow policyrefunds follow policy
Final score
| Check | Kind | Passed | Detail |
|---|---|---|---|
| Refunds duplicate | required | yes | duplicate refunded |
| Reply mentions order | required | yes | reply names the order |
| Original untouched | forbidden | yes | original untouched |
| Only task rows changed | forbidden | yes | only task rows changed |
| Refunds follow policy | forbidden | yes | refunds follow policy |