Nemotron 3 Ultra on “Charged twice”
Seed 1 · store date 2026-03-24 · Handle the open support thread from Anjali Naik.
7 stepsenv v1reward 1
- Hi, I was charged twice for order #1013: I can see two payments of $62.00 on my card. Can you please fix this?
- Hi Anjali, I've reviewed order #1013 and confirmed there were two payments of $62.00 captured on the same day. According to our policy for duplicate charges, I've refunded the second payment (payment #14) in full for $62.00. The refund has been processed and should appear on your card within 5-10 business days, depending on your bank. Is there anything else I can help you with?
- How long does delivery usually take?
- Most orders arrive within 5 days of shipping.
- Hi, do you offer gift wrapping?
- Yes! Add a note at checkout and we will gift-wrap it for free.
submit({ "summary": "Handled open support thread from Anjali Naik (thread #3) regarding duplicate charge for order #1013. Verified order had two $62 payments captured on same day. Per policy for duplicate charges, refunded the second payment (payment #14) in full for $62. Replied to customer confirming ref…)→ {"submitted":true}ScorecardReward 1
- Refunds duplicateduplicate refunded
- Reply mentions orderreply names the order
- Original untouchedoriginal untouched
- Only task rows changedonly task rows changed
- Refunds follow policyrefunds follow policy
Final score
| Check | Kind | Passed | Detail |
|---|---|---|---|
| Refunds duplicate | required | yes | duplicate refunded |
| Reply mentions order | required | yes | reply names the order |
| Original untouched | forbidden | yes | original untouched |
| Only task rows changed | forbidden | yes | only task rows changed |
| Refunds follow policy | forbidden | yes | refunds follow policy |