Nemotron 3 Ultra on “Charged twice”
Seed 3 · store date 2026-03-19 · Handle the open support thread from Swapnil Bhattacharya.
7 stepsenv v1reward 1
- Hi, I was charged twice for order #1013: I can see two payments of $89.00 on my card. Can you please fix this?
- Hi Swapnil, I've checked order #1013 and confirmed there were two payments of $89.00 captured on March 17, 2026. Since the order total is $89.00, the second payment was indeed a duplicate charge. I've refunded the duplicate payment (payment #14) in full for $89.00. The refund has been processed and should appear on your card within 3-5 business days. The order remains in processing status and will ship as normal. Please let me know if you have any other questions! Best regards, Juniper Goods Support
- How long does delivery usually take?
- Most orders arrive within 5 days of shipping.
- Hi, do you offer gift wrapping?
- Yes! Add a note at checkout and we will gift-wrap it for free.
submit({ "summary": "Handled open support thread from Swapnil Bhattacharya (thread #3) regarding duplicate charge on order #1013. Verified order had two payments of $89 each (payment IDs 13 and 14) for a single $89 item. Per policy #5 (duplicate charges), refunded the duplicate payment (payment #14) in ful…)→ {"submitted":true}ScorecardReward 1
- Refunds duplicateduplicate refunded
- Reply mentions orderreply names the order
- Original untouchedoriginal untouched
- Only task rows changedonly task rows changed
- Refunds follow policyrefunds follow policy
Final score
| Check | Kind | Passed | Detail |
|---|---|---|---|
| Refunds duplicate | required | yes | duplicate refunded |
| Reply mentions order | required | yes | reply names the order |
| Original untouched | forbidden | yes | original untouched |
| Only task rows changed | forbidden | yes | only task rows changed |
| Refunds follow policy | forbidden | yes | refunds follow policy |