Nemotron 3 Ultra on “Charged twice”
Seed 2 · store date 2026-03-17 · Handle the open support thread from Rukmin Iyengar.
7 stepsenv v1reward 1
- Hi, I was charged twice for order #1013: I can see two payments of $18.99 on my card. Can you please fix this?
- Hi Rukmin, I've checked order #1013 and confirmed there were two payments of $18.99 captured on the same day. According to our policy for duplicate charges, I've refunded the duplicate payment in full. The refund of $18.99 has been processed (refund ID: 1) and should appear on your card within 5-10 business days. The original payment for your Sandalwood candle remains in place. Is there anything else I can help you with?
- How long does delivery usually take?
- Most orders arrive within 5 days of shipping.
- Hi, do you offer gift wrapping?
- Yes! Add a note at checkout and we will gift-wrap it for free.
submit({ "summary": "Handled the open support thread from Rukmin Iyengar regarding duplicate charges on order #1013. Verified the order had two payments of $18.99 (payment IDs 13 and 14). Following store policy for duplicate charges, refunded the duplicate payment (payment ID 14) in full for $18.99. Notifi…)→ {"submitted":true}ScorecardReward 1
- Refunds duplicateduplicate refunded
- Reply mentions orderreply names the order
- Original untouchedoriginal untouched
- Only task rows changedonly task rows changed
- Refunds follow policyrefunds follow policy
Final score
| Check | Kind | Passed | Detail |
|---|---|---|---|
| Refunds duplicate | required | yes | duplicate refunded |
| Reply mentions order | required | yes | reply names the order |
| Original untouched | forbidden | yes | original untouched |
| Only task rows changed | forbidden | yes | only task rows changed |
| Refunds follow policy | forbidden | yes | refunds follow policy |